The Maison · Support
Quiet help, when you need it.
A real concierge replies to every message — usually within a few hours, never in more than a day.
How do I schedule a viewing?+
Open any listing and tap Request a viewing. A concierge will confirm a time within 24 hours — at no cost to you.
Is there a fee to use Le'elt?+
No. Browsing, viewings, and conversations are free. We only earn a fee when a sale or lease is completed.
How are listings verified?+
Every residence is inspected in person by a Le'elt inspector. Photographs are commissioned by our team — never user-uploaded.
Can I list my own property?+
Yes. Apply via the Host portal and our team will reach out to schedule an inspection and shoot.
What payment methods do you support?+
Bank transfer, Telebirr, and escrow via partnered Ethiopian banks for sale transactions.
How do I report a problem?+
Visit Contact customer service below — issues are routed directly to a senior concierge.